Confirmation of a booking before service delivery constitutes acceptance of the stated terms and conditions.
Reservation and Payment Terms
Reservations must be made and confirmed through Bobocha Siladen by contacting us.
Guests making a reservation 45 days or more in advance are required to secure the booking with a deposit. A deposit of 30% of the total booking value, or Rp4,000,000.00, whichever is higher, must be received within 7 days of reservation confirmation. The reservation will be considered unsecured until the deposit is received. If no deposit has been received after 7 days, the reserved Villa/s will be made available.
Guests making a reservation 45 days or less before expected arrival will be required to make payment in full within 7 days from booking confirmation. Full payment must be received at least 45 days before the arrival date at the Resort.
Deposits/payments are to be made by bank transfer to the bank account details provided via email at info@bobochasiladen.com.
Cancellation and Refund Policy
In the event of the cancellation of a booking for any reason whatsoever, including but not limited to: personal emergencies, medical conditions, airline misconnections, airline delays or other causes of force majeure, the following charges will apply:
– For cancellations made 91 days or more from the date of arrival, 50% of the deposit for the booking plus bank charges will be retained.
– For cancellations made 90 – 46 days from the date of arrival, 100% of the deposit for the booking will be retained.
– For cancellations/no-shows made 45 – 0 days from the date of arrival, there will be no refund, and the full payment will be retained.
Check-in/Check-out
Check-in time is 14:00. Check-out time is 10:00.
Early check-in is subject to room availability and cannot be guaranteed. Guests will be charged Rp 350,000.00 per person for early check-in at or after 11:00. Early check-in before 11:00 will be charged at 50% of the booked Room rate and subject to availability.
Late check-out is subject to room availability and cannot be guaranteed. Guests will be charged Rp 350,000.00 per person for late check-out until or before 14:00. Late check-out after 14:00 will be charged at Bobocha Siladen’s discretion.
Children/Extra Beds
Prices in our tariff are based on a per-person-per-night rate when residing in the same room as two other persons.
Modifications to Length of Stay
In the event of early departure, the full amount of the booking will be retained.
Pets
Pets are not allowed.
Smoking
While smoking is allowed in designated areas, we do ask our guests to be considerate around other guests, and smoking is not allowed during meal times.
Other
All guests are required to pay the Bunaken National Marine Park Entrance Fee of IDR150,000.00 per day. This can be paid upon arrival or prior, via the Bunaken National Park Online Payment Portal.
It is highly recommended that travellers get appropriate travel insurance to cover health, travel and emergencies.
Special requests are subject to availability upon arrival.