Terms and Conditions

Confirmation of a booking prior to service delivery constitutes acceptance of the stated terms and conditions.


Reservation and Payment Terms

Reservations must be made and confirmed through either Booking.com, Agoda, or direct to Bobocha Siladen by calling the office phone number or emailing enquiries.bobochasiladen@gmail.com.

Guests making a reservation for a booking 31 days or more in advance are required to secure the booking with a deposit. A deposit of 30% of the total value of the booking must be received within 10 days of confirming the reservation. The reservation will be considered unsecured until the deposit is received. If no deposit has been received after 10 days, the reserved room/s will be made available.

Deposits are to be paid by bank transfer to the bank details provided over email correspondence at enquiries.bobochasiladen@gmail.com. All Bank charges are care of the sender.

Guests making a reservation 30 days or less before expected arrival will only be required to secure the booking with a deposit based on the discretion of Bobocha Siladen at the time of booking.

The balance of the total value of the booking can be paid by bank transfer, cash, or credit card (with a 3% transaction fee) before or on arrival at Bobocha Siladen.


Cancellation Policy

In the event of the cancellation of a booking for any reason whatsoever, the following charges will apply:

  • For cancellations made 91 days or more from the date of arrival, 50% of the deposit for the booking plus bank charges will be retained.
  • For cancellations made 90 days or less from the date of arrival, 100% of the deposit for the booking will be retained.

Check-in/Check-out

Check-in time is 2.00pm. Check-out time is 10.00am.

Early check-in is subject to room availability and cannot be guaranteed. Guests will be charged € 20,00 per person for early check-in at or after 11.00am. Early check-in before 11.00am will be charged at 50% of the booked daily rate and subject to availability.

Late check-out is subject to room availability and cannot be guaranteed. Guests will be charged € 20.00 per person for late check-out until or before 2.00pm. Late check-out after 2.00pm will be charged at Bobocha Siladen’s discretion.


Children/Extra Beds

Please refer to our Rates page for pricing information.


Modifications to Length of Stay

In the event of early departure, the full amount of the booking will be payable unless otherwise agreed which is entirely at Bobocha Siladen’s discretion.


Pets

Pets are not allowed.


Smoking

While smoking is allowed in designated areas we do ask our guests to be considerate around other guests and smoking is not allowed during meal times.


Other

All guests are required to pay the Bunaken National Marine Park Entrance Fee of IDR 150.000. This will be paid upon arrival at Bobocha Siladen.


All the above terms and conditions are subject to change without prior notice.
Special requests are subject to availability upon arrival.